My reset or verification email never arrived
Our emails all come from one address, so a message that never arrives is usually sitting in a spam folder or went to a mistyped address. Work through these in order.
- Check your spam or junk folder, and search your whole mailbox for proactivly. Every email we send comes from info@proactivly.app.
- Check the address you typed. A reset link goes to that address exactly, so a typo sends it nowhere.
- If you created your account with Google, there is no password to reset and no email is sent. Use Continue with Google.
- For a verification email, sign in and use Resend link on the amber card at the bottom of the screen.
- Wait a couple of minutes and try once more. Sending many requests in a row can get them held back for a while.
If your email is a work address, your organisation may be filtering us. Adding our address to your contacts usually settles it.
Still need help? Email info@proactivly.app and tell us the email address you are trying to sign in with. If you are on a program, your coach can help too.